If GoClixy Directory is not right for you, ask for a refund within 7 days of your first payment for a new directory and we will refund what you paid, less the deductions in section 2.
It covers the first payment for each new directory subscription. Renewal payments are not covered — but you can cancel before your renewal date and you will not be charged again (section 4).
We refund the full amount paid, less only money that has already gone to third parties and that we cannot recover:
Before we process a refund we tell you the exact amount you will receive and what was deducted.
Contact us through our contact page within 7 days of your payment, from the email address on your account, and include your directory's name or address.
Approved refunds go back to the original payment method. Once processed, the time for the money to reach you depends on your bank or payment provider — usually 5–10 business days.
You can cancel at any time. Your directory stays live until the end of the period you have paid for, and it is not renewed after that. Cancelling after the 7-day window does not refund the remaining period.
Before a refund or cancellation takes effect you can export your listings as CSV. After a refund the directory is switched off; please export anything you want to keep before asking.
This policy covers what you pay GoClixy for the directory platform. Payments your own customers make to you — for listings, packages or advertising — go to your own payment account, and their refunds are between you and them.
Questions about a refund?
Visit our contact page. See also our Terms of Service.